Lior Benisty on LinkedIn: You’re welcome to join my team 😊 (2024)

Job Opportunity in Uganda

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Last year, in honor of our father's 69th birthday, my brother Ruben Hartog and I took our father to El Derbi Madrileño; Altético Madrid - Real Madrid.Before we entered the stadium we wanted to eat something from a Wok & Go near the stadium.Once I arrived at the front of the queue it became clear to me why it took so long. Besides the crowds, there were 2 girls working who didn't look that comfortable.Not surprising, because one of the ladies had her first day and the other was in her first week."first day" and "first week" is how they kept apologizing to all impatient customers.In the b2b sales landscape a lot of companies have sky high expectations from their (new hired) SDR'S, AE'S and CSM'S.As with the Wok and Go, due to busyness, little attention is paid to strategy and processes and new people are quickly left to fend for themselves.The result often is a sky-high burn rate, no growth and again pressure on HR to find new "good" people.A scalable and predictable growth machine consists of strategy, processes and skills. No hacks or cheats for this one ;).

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🔎I did tell you to watch this space!😉💥Risks exist everywhere, and I am thrilled to be a part of the next BVI Association of Compliance Officers And Practitioners #event to cover some of the most pervasive risks to your #compliance!🔄The interplay between #humanresourcesmanagement and #compliance is a significant aspect of a robust compliance framework.⚠️Then there’s #institutionalrisk!You may think you have it covered, but do you really? 🤔💡I think the message from the Association is clear.If you want to cover these salient issues, follow the directions and join us!#passionforcompliance #regulatorycompliance #riskassessment#riskmanagement #complianceofficers #HRManagers

Greenhouse emissions

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Hi LinkedIn fam!! Let me tell you how I overcame the challenges encountered while offering exceptional customer service.🤗If you missed out on my previous post, please click on this link https://rb.gy/bspvy7 and share your thoughts.Let's get into it!!!😊For customers providing incomplete information:Have you met customers calling in and they spend a greater part of the call time trying to form words?………🫠😮💨Customers struggling to explain their issues and let’s take it a notch for the wonderful customers who don’t speak English🫡.To overcome this challenge, you have to acknowledge the fact that nobody understands your product better than the Product Managers and the Customer Support because they’re supposed to work together. As customer Success specialists, we should be able to decipher what the customer wants before they’re done complaining, without assumptions we should be able to tell the issues based on some key words they will use. Also, ask relevant questions to be 100% certain of the solutions you’ll give. For Language barrier issues, you can offer to transfer the call to an agent that speaks that language and if it’s a language you speak then you can switch to communicate effectively. 🥰For irate customers, you have to remember that the customer is not angry with you as a person but is unsatisfied with the product/service offered. Remain calm, empathize with the customer and proffer effective solutions.For poor network and work tools, we have to manage the situation when it arises and improvise as resolution of these issues may not be within your power.I hope these tips help you too in your journey in this role!It’s giving badass support specialist vibes!!!😎What other tips do you have to help others offer excellent customer support? Please share them in the comment section, I'd love to hear from you 🤗

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🌟 Exciting News for Career Enthusiasts! 🌟Are you on the lookout for transformative job opportunities, engaging internships, or comprehensive courses to elevate your career to new heights? Look no further!🚀 𝐅𝐨𝐥𝐥𝐨𝐰 𝐂𝐀𝐑𝐄𝐄𝐑 𝐅𝐈 𝐈𝐍𝐃𝐈𝐀 🚀We're your one-stop destination for discovering a world filled with career possibilities. Whether you're a fresh graduate eager to step into the professional realm or an experienced professional seeking to expand your horizons, CAREER FI INDIA has something for everyone.✅ 𝐖𝐡𝐲 𝐅𝐨𝐥𝐥𝐨𝐰 𝐔𝐬?📈 Exclusive Job Alerts: Be the first to hear about leading companies' latest job openings.🌱 Internship Opportunities: Kickstart your career with internships that offer real-world experience.📚 Educational Courses: Enhance your skills with our curated courses designed for career growth.𝑱𝒐𝒊𝒏 𝒐𝒖𝒓 𝒈𝒓𝒐𝒘𝒊𝒏𝒈 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒂𝒏𝒅 𝒔𝒕𝒂𝒚 𝒖𝒑𝒅𝒂𝒕𝒆𝒅 𝒐𝒏 𝒕𝒉𝒆 𝒍𝒂𝒕𝒆𝒔𝒕:🎯 𝑱𝒐𝒃 𝑽𝒂𝒄𝒂𝒏𝒄𝒊𝒆𝒔🤝 𝑰𝒏𝒕𝒆𝒓𝒏𝒔𝒉𝒊𝒑 𝑺𝒑𝒐𝒕𝒔🛠 𝑺𝒌𝒊𝒍𝒍 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒎𝒆𝒏𝒕 𝑪𝒐𝒖𝒓𝒔𝒆𝒔🔗 Follow CAREER FI India now and turn your professional dreams into reality. Let's navigate the path to success together!#CareerDevelopment #JobOpportunities #Internships #SkillDevelopment #FollowUs #CAREERFIINDIA#HiringNow #JobAlert #HiringAlert #JobSearch #CareerOpportunity #NowHiring #JobVacancy #CareerMove #JobPosting #JobOpening #JobSearchJourney #JobOpportunity #JobHunt #CareerSearch #JobApplication #JobSeekers #JobOpportunities #JobSeeking #CareerAdvancement #CareerProspects #JobSeeker #JobHunter #JobSeekerTips #JobMarket #JobFair #JobListing #JobRecruitment #JobSearchTips

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I'm a little over a month in here in my new role at Vitally.ioIt's clear I've found an amazing group of people I get to call teammates now, but I've also made some other observations in general:🥊 It's a competitive spaceEach deal is almost guaranteed to have other Customer Success Platforms being evaluated/considered by your prospect. But, competition is a good thing - it means there's a problem big enough where it's driven many people to try to fix that problem😅 Customer Success teams are also being asked to "do more with less"Who isn't? While it seems like most teams can relate, orgs seem to be cognizant that they need to properly support and enable their front-line client-facing teams to keep happy customers (making CSPs even more important)💵 Customer Success is doing more and more to drive revenue - not just retain itI've already heard a theme around this in the short month I've been on calls - examples ranging from more easily identifying expansion opportunities for CSMs/AMs, to having a central way to report on all things revenue and customer health for Leadership. Revenue is becoming more of a company goal and not just "a Sales goal"I'll be sure to share more observations as they comeIn the meantime, I'm pumped to be building pipeline and closing deals alongside an incredible team with a very slick and disruptive product🤘 📈

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If you are at fwd:cloudsec, stop by and say hello to Permiso Security Team! Come learn about cloud detection and response and our novel approach to public cloud and IDP control plane detection. Or go for a high score in the Permiso Survivors game! If you couldn't make it, send me a message and we can share what was discussed and shared there. You can still play Permiso Survivors: https://lnkd.in/d645pSe7 #security #cloud #cloudsecurity #awssecurity #awscloud #aws #azuresecurity #azure #azurecloud #gcpcloud #gcp #okta #github #gitlab #detectionandresponse #detectionengineering #idp #publiccloud

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Celebrating My Amazing Customer Service Team!There's no "I" in team – at least not in successful customer service! I'm incredibly grateful for my dedicated and passionate team here at Envine Africa. Today, I want to shine a spotlight on their hard work and commitment to providing exceptional customer experiences.These rockstars consistently go above and beyond to ensure our customers feel valued and supported. Whether it's resolving complex issues, offering personalized advice, or simply going the extra mile to brighten someone's day, they do it all with a smile.Here's to the amazing team members who make customer service a success story every single day! #customerservice #teamappreciation #gratitudeHere are some ways to personalize this post further:Highlight specific achievements:Briefly mention a recent example of how your team went above and beyond to help a customer.Tag your team members (optional):If you're comfortable doing so, tag your team members in the post to show individual appreciation.Add a picture:Include a picture of your team to make the post more engaging.By showcasing your team and their dedication to customer service, you can inspire others in the industry, attract talented individuals to your company, and most importantly, celebrate the amazing people who make your team successful.

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Just wanted to share with you all how an amazing work culture can work wonders in boosting and helping cover high-tech sales pressure. 💪🌟Lucky to be a part of workplace where collaboration is the name of the game, where everyone supports and uplifts each other, and where innovation is encouraged. 🤝🚀In such an environment, high-tech sales professionals can thrive and excel. Here's how:1️⃣ Team Spirit: A positive work culture fosters a sense of camaraderie among team members.2️⃣ Growth Mindset: A company that values continuous learning and personal development empowers its sales team to stay ahead of the game. With access to training, mentorship, and resources, sales professionals can sharpen their skills and adapt to the ever-evolving high-tech landscape.3️⃣ Recognition and Rewards: Celebrating achievements. A work culture that recognizes and rewards top performers creates a healthy competition and encourages everyone to strive for excellence.4️⃣ Work-Life Balance:By promoting flexible schedules, wellness initiatives, and stress management programs, companies can help sales professionals maintain their well-being and perform at their best.So, let's raise a virtual toast to all the incredible companies out there that prioritize building an exceptional work culture! 🥂✨

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